LuxuryAve.jpg
 

Services

 

We understand and celebrate that every company is unique. This is why we take a holistic and integrated approach to your needs and can customize and build specific programs to match. Let us help you embed skills and behaviors essential to a thriving business.

training

  • Content creation focused on clienteling behaviors that deepen relationships and drive results

  • Animate or execute existing company training program

  • Host in-person sessions on specific training topics

  • Work with training team to roadmap and execute any training initiative

  • Conduct team skill set assessment or employee engagement survey and provide roadmap

operations

  • Build standard operating procedures and labor structure

  • Create operational roadmap for back-of-house efficiency

  • Work with operations team to roadmap and execute operational launches, rollouts, initiatives, store openings

  • Holistic assessment of current operational systems and efficiency, and plan for improvement

  • Training and development plans for operations team

learning & development

  • Coaching and leading teams workshops

  • Teambuilding and synergizing teams sessions

  • Cross-cultural awareness workshop to promote inclusion and productive working ways

  • Multi-store leader skill enhancement and development sessions

  • Store manager conference: Develop, plan, and host

 
 

 

unsplash-image-mJw0ExyA2MI.jpg

“ 

Teresa brings unique strengths, skills and perspective on getting a luxury retail organization to function at its highest level. 

Her ability to cut to the essentials of what store teams need and create a learning plan or an operational path is impressive.  What sets her apart from others is she is very strong in all 3 areas of Client Experience, Operations and Leadership Development.  Add to that, she is also incredible at developing, planning and hosting Store Manager Conferences! I highly recommend her as a consultant and a partner.

LORENZO BARBONE
VP RETAIL NORTH AMERICA OTB • JIL SANDER / MAISON MARGIELA