Move Forward

paving the way forward

PILLARS OF LUXURY

Examining foundational aspects of your business is crucial to identifying where opportunities for improvement can elevate your brand. Within the luxury space, strong leadership and operational excellence fuel the client experience, and together, all three drive company growth and success.

CLIENT EXPERIENCE

• Have you assessed the environment and culture to identify gaps and provide strategic objectives and an execution plan?

• Do you have training programs that deliver great interactions and true clienteling behaviors in a luxury environment?

• Are your existing programs integrated to effectively change your employee and team mindset?

OPERATIONAL EXCELLENCE

• Have you identified areas for opportunity, such as streamlining the operational processes for efficiency?

• Is your operational labor structure clear? Are your omnichannel working ways in back-of-house systems integrated?

• Are your company objectives aligned to the operational roadmap and do they drive execution in stores?

LEADERSHIP DEVELOPMENT

• Do you invest in leadership development programs to enhance your team’s business acumen through coaching, teambuilding, and motivation?

• How do you implement leadership and develop programs? Have you hosted store manager conferences and regional meetings to build a culture of collaboration?

• Do you strive to build and enhance critical skills of empathy, inclusiveness, cross-cultural awareness and effectively leading teams with emotional intelligence?